Financial Services

Our Customers Experience a 3x Deployment Rate

Financial Services Industry Expertise

Our platform, expertise, and services mix delivers the most cost-effective, highest ROI approach to train AI models. We provide the most diverse, scalable labeling options across data types, languages and dialects, and security demands. Choose the level of service and security you want, from white-glove managed service to flexible self-service.

Five of the top financial service and software companies
One of the largest bank holding companies in the US
Expertise in tax, accounting, financial software, banking use cases, payment providers, and gateways
Security-cleared staff available for onsite transcription/annotation
PII data capability: ISO 27001 certified secure facilities, ISO 9001 accredited operations

Data quality and access to data, as well as access to suitable talent, are all seen as major obstacles to implementing AI [for financial services companies].

Cambridge Centre for Alternative Finance (CCAF)

University of Cambridge Judge Business School and the World Economic Forum

The Appen Difference

Higher Quality

Quality assurance peer review workflows, continuous testing and auditing, and our highly-skilled managed crowd collectand label your data

Greater Speed & Scale

AI assisted capabilities like computer vision, named-entity recognition, intent classification, information extraction for NLP, model validation and retraining, query-result relevance, and more

Global Expertise

Access a global crowd of over one million, with support for 180 languages and dialects, combined with our global multilingual in-house experts

Ethical AI

One million people all over the world enable you to build unbiased AI, and our Crowd Code of Ethics, built on a foundation of fair pay, inclusion, and privacy and confidentiality, is key to our crowd well-being

Customers Running World-Class AI

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Top Use Cases for Financial Services

Deploy AI projects with confidence to make smarter, faster, and less expensive decisions. Leverage AI to enhance customer experience, customer acquisition and retention, increase business efficiency, and achieve cost reduction goals.

Automatic Speech Recognition

Improve customer interactions with automatic speech recognition systems by training them to better understand human language.

Fraud Detection

Increase fraud detection rates, reduce false positives, and minimize losses through systems built with high-quality data sets.

Risk Management Models

Use human insight to improve the quality of the data used in your machine learning-based risk model.

Semantic Search

Improve your semantic search capabilities with training data that provides user intent and context.

Text-to-Speech

Improve customer interactions with TTS systems that are fluent in every language.

Virtual Assistants and Chatbots

Train your virtual assistant or chatbot to better understand and respond to human interaction, driving higher levels of customer satisfaction.

Single Data Collection and Annotation Pipeline

Financial services teams can leverage our full suite of multimodal collection and annotation tools and combine them in an automated process with Workflows within the Appen Platform to:

Break complex projects down into simple jobs, then automatically route data between the jobs using configurable routing rules

String multiple jobs or models together in a branching or linear configuration

Leverage machine learning in workflows to offset costs and expedite project completion

Secure Data Access

Data security requirements are met for customers working with personally identifiable information (PII), protected health information (PHI), and other sophisticated compliance needs.

We have enterprise level security options to suit your sensitive data needs,

Secure Crowd

We offer a suite of secure service offerings with flexible options to ensure data security via secure facilities, secure remote workers, and onsite services to meet specific business needs.