Financial Services

Deploying AI in Financial Services to Ensure High-Quality, Enterprise-Grade Security and Faster Time-to-Market

Financial services teams are adopting AI to automate core financial processes to drive greater speed and accuracy across business processes and seek a competitive edge.

Appen has helped customers in finance deploy AI capabilities at scale in key areas like customer experience, revenue growth and decision-making and turn insights into business value.

We offer the best SaaS & On-Premises data annotation solutions to meet your unique financial business needs.

We have the most advanced AI-assisted data annotation platform to support a diverse range of use cases, such as chatbots, voice assistants, document analysis, risk management, fraud detection, sentiment analysis and much more. Leverage our suite of multimodal collection and annotation tools and combine them in an automated process with Workflows within the Appen Platform.

Our Capabilities for Financial Services

Conversational Banking

Automate time-consuming and mundane processes and offer a streamlined and personalized customer experience. With our NLP capabilities and high-quality multilingual training data, you can build Intent and utterance models to train virtual assistants or chatbots to better understand and respond to human interaction, driving a personalized service and higher levels of customer satisfaction.

Regulation Compliance

Automatically curate regulatory content and reduce the risk of making mistakes and oversights. Extract metadata from legal and regulatory documents to automate compliance monitoring using Named Entity Recognition (NER), Entity Extraction and OCR Transcription, saving time and reducing costs.

Financial Advisory

Offer customers highly specialized and targeted financial advice and guidance. Train ML models to track customer’s spending and analyze this data to identify their spending patterns, followed by identifying the areas where they can save.

KYC Automation

Streamline the KYC process making it more convenient and customer centric. Computer vision is used to analyze and extract relevant information from images. Through video call, customers can complete their digital verification process quickly.

Fraud Detection

Detect unusual activity as it develops, while also identifying which accounts are vulnerable to fraud.
AI can target genuine threats and streamline the number of false flags produced by the system. Using Named Entity Recognition (NER), identify entities that are parties to suspect transactions. Computer vision can be used to detect any cheque tampering, by identifying missing or duplicate cheque numbers.

Risk Management

Significantly lower risk levels by analyzing a massive volume of data sources to identify high-risk profiles. By providing your ML model with our annotated training data, it will be able to analyze and recognize high risk customer profiles.

Sentiment Analysis

Analyze open-ended text customer feedback forms, surveys, or social media posts to accurately understanding customer sentiments. Use NLP-based sentiment analysis to analyze news media related to credit markets and monitor credit sentiments from news media.

Document & Contract Intelligence

Using Named Entity recognition (NER) and Optical Character Recognition (OCR), AI models can assist in this analysis by automatically extracting relevant clauses and entities from Loan or credit Applications, Financial Leasing Contracts and other relevant documents.

Security & Compliance

We take data security and privacy seriously and we’re certified to handle the most sensitive and highly regulated data. We are not only compliant with regulations, such as SOC2 Type II, ISO 27001 certified secure facilities, ISO 9001 accredited operations, HIPAA, GDPR and but offer a variety of security options.

Secure Data Access

Data security requirements are met for customers working with personally identifiable information (PII), protected health information (PHI), and other sophisticated compliance needs.

Enterprise-level security to protect sensitive client data

Secure Crowd

We offer a suite of secure service offerings with flexible options to ensure data security via secure facilities, secure remote workers, and onsite services to meet specific business­ needs.

Enterprise-level security to protect sensitive client data

Secure Facilities

We have sites in multiple geographies to support projects with Personally Identifiable Information (PII) and other sensitive data, as well as the right people, policies, and processes in place for a range of security levels, up to government level certification.

Enterprise-level security to protect sensitive client data

Secure Workspace

With our ISO 27001 accredited remote Secure Workspace solution, our global crowd can work on your sensitive projects remotely, without having to access a physical secure facility. This allows the diversity of our remote crowd to reduce bias and support multiple languages even through global disruptions.

Enterprise-level security to protect sensitive client data

The Appen Difference

Train your machine learning models with our deep subject matter expertise to deliver high-quality, low-biased annotated data. With Appen, you have the advantage of:

3x the average deployment rate with our technology, processes, expertise, and crowd
20+ years expertise in tax, accounting, financial software, banking use cases, payment providers, and gateways
ISO 27001 certified secure facilities, ISO 9001 accredited operations for PII data handling

1M+ hours/month/ client scalable capacity

Customers Running World-Class AI

Delivering Confidence for your AI Projects

Our ADAP platform and skilled project management capabilities use multiple quality control methods and mechanisms to meet and exceed quality standards for training data.
Our platform and services are purpose- built to handle large scale data collection and annotation projects, on demand. Our platform's built-in MLA optimizes throughput and with deep expertise,  planning,  and recruiting to meet a variety of use cases, we can quickly ramp up new projects in new markets.
With a crowd of over one million skilled contributors operating in 170+ countries and 235+ languages and dialects, we can confidently collect, and label the high volumes of images, text, speech, audio and video data needed to build and improve AI systems.
We provide multiple secure platform and service offerings, secure, remote and on-site contributors, on-premises solutions, secure data access offerings and ISO 27001/ ISO 9001 accredited secure facilities.

Areas Ripe for AI Adoption with the Help of Training Data:


  • Core product application
  • Accounting
  • Payments
  • Gateways
  • POSs
  • eCommerce shopping cart checkout
  • Digital currency
  • Peer to peer money transfers

Banking & Investing

  • Chatbots / Intelligent Assistants
  • Intelligent assitasts
  • Asset management recommenders
  • Fraud detection / prevention
  • KYC/AML applications - i.e.face
  • Recognition, fingerprints, other auth
  • Financial process automation - i.e. moneytransfer batching, timing, cash management
  • Quantitiative Finance
  • Signal processing / Sentiment analysis
  • Recommender systems
  • Contract management


  • Claims management
  • Automatic underwriting
  • Policy management
  • Chatbots
  • Intelligent assistants
  • Fraud detection / prevention