Our Customers Experience a 3x Deployment Rate



Worldwide Government Expertise



We bring the most cost-effective, highest ROI approach to train your AI models with the most diverse, scalable labeling options across data types, languages and dialects, and security demands. You choose the level of service and security you want, from white-glove managed service to flexible self-service.


  • 10+ years working with UK, US, and French government contracts

  • Platform and personnel with defense, law enforcement, and natural disaster recovery expertise

  • PII data capability: ISO 27001 certified secure facilities, ISO 9001 accredited operations, with secure facilities on three continents





Costs to lives and livelihood will be reduced by shrinking operational timelines for search and discovery, resource allocation, and rescue or relief execution efforts.


Jack Dangermond
Environmental Systems Research Institute




The Appen Difference



Higher Quality



Quality assurance peer review workflows, continuous testing and auditing, and our highly-skilled managed crowd collectand label your data

Greater Speed & Scale



AI assisted capabilities like computer vision, named-entity recognition, intent classification, information extraction for NLP, model validation and retraining, query-result relevance, and more

Global Expertise



Access a global crowd of over one million, with support for 180 languages and dialects, combined with our global multilingual in-house experts

Security-First Solutions



Government agencies, police forces, and local authorities trust us to handle and provide secure services for their data needs. Our secure facilities are ISO 27001 certified and our operation is ISO 9001 accredited so your data will remain protected and quality controlled.






Capabilities Overview




Secure Facilities



Access a broad range of security levels, up to government-level certification, with sites in multiple geographies. We are built to support projects with PII and other sensitive data.


Onsite Services



Ensure compliance with your requirements for onsite data access. We manage onboarding of staff including background checks.

Secure Crowd



Scale to a global crowd while maintaining data security. Various levels of background checks and screening available.


Secure Technology



Scalable platform with industry-leading security features and on-premise deployment options. Our secure workspace ensures the security of at-home annotations.


Experts that Work With You



Our team will get you up and running, and then partner with you as you continue to optimize and grow.

24/7 Personal Support and Escalation Service



Need immediate support? Access to our technical helpdesk 24/7 over chat and email.

Dedicated Customer Success Team



Your dedicated customer success manager will assist you from proof of concept all the way to a full-scale deployment with technical and design services.



Customers Running World-Class AI







Delivering Confidence for your AI Projects



Quality
Our ADAP platform and skilled project management capabilities use multiple quality control methods and mechanisms to meet and exceed quality standards for training data.
Speed
Our platform and services are purpose- built to handle large scale data collection and annotation projects, on demand. Our platform's built-in MLA optimizes throughput and with deep expertise,  planning,  and recruiting to meet a variety of use cases, we can quickly ramp up new projects in new markets.
Scale
With a crowd of over one million skilled contributors operating in 170+ countries and 235+ languages and dialects, we can confidently collect, and label the high volumes of images, text, speech, audio and video data needed to build and improve AI systems.
Security
We provide multiple secure platform and service offerings, secure, remote and on-site contributors, on-premises solutions, secure data access offerings and ISO 27001/ ISO 9001 accredited secure facilities.








Top Use Cases for AI in Government



Defense



Using social media monitoring, computer vision, and data annotation, government agencies are now able to extract information to aid with terrorist surveillance, monitor national security threats, and more.

National Emergencies



Emergencies like natural disasters or coordinated attacks can happen without a moment’s notice. When lives are at stake, responding immediately and with coordination is key. Using translation, voice recognition, and text data collection, emergency responders around the world can communicate efficiently with those in harm’s way.

Law Enforcement



Secure transcription allows law enforcement to accomplish many objectives, including capturing files from Body Worn Video, official record keeping, and archival record solutions.







Single Data Collection and Annotation Pipeline



Government agencies building AI projects can leverage our full suite of multimodal collection and annotation tools and combine them in an automated process with workflows within the Appen Platform to:



Break complex projects down into simple jobs, then automatically route data between the jobs using configurable routing rules
String multiple jobs or models together in a branching or linear configuration
Leverage machine learning in workflows to offset costs and expedite project completion




Secure Data Access


Data security requirements are met for customers working with personally identifiable information (PII), protected health information (PHI), and other sophisticated compliance needs.

Enterprise-level security to protect sensitive client data


Secure Crowd


We offer a suite of secure service offerings with flexible options to ensure data security via secure facilities, secure remote workers, and onsite services to meet specific business­ needs.

Enterprise-level security to protect sensitive client data


Secure Facilities


We have sites in multiple geographies to support projects with Personally Identifiable Information (PII) and other sensitive data, as well as the right people, policies, and processes in place for a range of security levels, up to government level certification.

Enterprise-level security to protect sensitive client data


Secure Workspace


With our ISO 27001 accredited remote Secure Workspace solution, our global crowd can work on your sensitive projects remotely, without having to access a physical secure facility. This allows the diversity of our remote crowd to reduce bias and support multiple languages even through global disruptions.

Enterprise-level security to protect sensitive client data