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Our Customers Experience a 3x Deployment Rate



Retail Industry Expertise



We offer the most cost-effective, highest ROI approach to train AI models. We provide the most diverse, scalable labeling options across data types, languages and dialects, and security demands. Choose the level of service and security you want, from white-glove managed service to flexible self-service.


  • 7+ years industry expertise

  • Work with leading eCommerce companies

  • Deep expertise in use cases including search relevance, personalization, chatbot training, and more

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Intelligent automation is making the biggest impact in demand forecasting, supply chain planning, and customer engagement.


National Retail Federation


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The Appen Difference



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Higher Quality



Quality assurance peer review workflows, continuous testing and auditing, and our highly-skilled managed crowd collectand label your data

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Greater Speed & Scale



AI assisted capabilities like computer vision, named-entity recognition, intent classification, information extraction for NLP, model validation and retraining, query-result relevance, and more


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Global Expertise



Access a global crowd of over one million, with support for 235+ languages, combined with our global multilingual in-house experts


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Ethical AI



One million people all over the world enable you to build unbiased AI, and our Crowd Code of Ethics, built on a foundation of fair pay, inclusion, and privacy and confidentiality, is key to our crowd well-being




Customers Running World-Class AI



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Top Use Cases for Retail Companies



Turn more shoppers into buyers with highly relevant search results and better customer service enabled by machine learning and artificial intelligence.

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Automatic Speech Recognition



Improve customer interactions with automatic speech recognition systems by training them to better understand human language.

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Computer Vision



Develop computer vision solutions that recognize images and video as well as humans do with high-quality, human annotated data.

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Data Analytics



Use our services to build robust data analytics systems more quickly.


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eCommerce



Increase conversion and customer loyalty with high-quality data for product categorization, on-site search and more.


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Machine Translation



Drive higher customer satisfaction with automatic translation capabilities that are highly accurate.

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Semantic Search



Improve your semantic search capabilities with training data that provides user intent and context.

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Social Media Analytics



Build social media analytics solutions that deliver more meaningful patterns and deeper insights.

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Text-to-Speech



Improve customer interactions with TTS systems that are fluent in every language.

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Virtual Assistants and Chatbots



Train your virtual assistant or chatbot to better understand and respond to human interaction, driving higher levels of customer satisfaction.


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Single Data Collection and Annotation Pipeline



Retail companies can leverage our full suite of multimodal collection and annotation tools and combine them in an automated process with workflows within the Appen Platform to:

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Break complex projects down into simple jobs, then automatically route data between the jobs using configurable routing rules
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String multiple jobs or models together in a branching or linear configuration
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Leverage machine learning in workflows to offset costs and expedite project completion




Resources



Woman with shopping bags looking at smartphone
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How AI Is Driving Innovation In eCommerce And Retail

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AI in the Retail Industry: Where Should You Invest?
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Where Retailers Should Invest in AI

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Artificial Intelligence and Machine Learning Industry News: AI in Retail, Interactive Vending Machines, and Voice Recognition
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Artificial Intelligence and Machine Learning Industry News: AI in Retail, Interactive Vending Machines, and Voice Recognition

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eCommerce Product Evaluation and Relevance
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Appen’s Expertise Ensures eCommerce Retailer’s Scalability

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AI-Powered Search Relevance Machine Learning
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What is AI-Powered Search Relevance?

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AI in E-commerce

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What is ML-Based Content Moderation
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Leveraging AI and Machine Learning for Content Moderation

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Worldwide Business with kathy ireland®: See Appen Discuss its Role in Enhancing the eCommerce Shopping Experience
Press Releases

Worldwide Business with kathy ireland®: See Appen Discuss its Role in Enhancing the eCommerce Shopping Experience

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Use search query data to increase eCommerce conversion rate Data to Increase Conversions
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What’s Your Tail Telling You? How to Use Search Query Data to Increase eCommerce Conversion Rate

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How to Build Successful Computer Vision Applications at Scale
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How to Build Successful Computer Vision Applications

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When Traditional Conversion Tactics Fail: Internal Site Search Experience Optimization (iSXO)

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Appen’s Top Five Blog Posts from 2018

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Creating Structured Data for Machine Learning at Appen

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Robots Alone Can't Improve Site Search eCommerce
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You Have Blind Spots When It Comes to Your Site Search

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What Is Image Annotation and How Is It Used To Build AI Models?

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Appen Offers Fully Integrated Figure Eight Solution

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The Latest Innovations in Artificial Intelligence

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Big Data Innovation Summit 2017 Six steps to harness unstructured data
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Insights from Big Data Innovation Summit 2017: Six Steps to Harness Unstructured Data

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Real World AI Now Available
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AI Experts Provide Comprehensive Insights in Real World AI: A Practical Guide for Responsible Machine Learning

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New Off-the-Shelf (OTS) Datasets
Press Releases

New Off-the-Shelf (OTS) Datasets from Appen Accelerate AI Deployment

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QA for Autonomous Vehicle Manufacturers
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Appen Delivers High-Quality Training Data and Quality Assurance Services for Autonomous Vehicle Manufacturers

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Press Releases

Appen Partners with World Economic Forum to Create Responsible AI Standards

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2020 State of AI
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Appen’s Annual State of AI Report Finds Skyrocketing C-Suite Involvement, Surging Investment

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Appen Machine Learning FAQ

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Image Processing User Cases

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Appen Secure Workspace
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Appen Launches Secure Workspace Solution to Protect Sensitive Data for Annotation in Facilities or in At-Home Environments

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Press Releases

Appen Announces Crowd Code of Ethics to Build Better AI

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Press Releases

Appen Training Data Solution Unveils Feature Enhancements to Accelerate Customers’ AI Initiatives

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Press Releases

Appen Strengthens Leadership Team with Key Executive Hires to Support Continued Growth

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RE·WORK’s Q&A with Wilson Pang, CTO of Appen

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Recent AI Developments in China

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Machine Learning is Here to Stay

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How top financial services companies transform their business with AI

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How does machine learning work? An interview with Appen CEO

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Which AI Use Cases Can Have the Most Impact on Your Business? | Appen
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AI Use Cases; Which Can Have the Most Impact on Your Business?

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