Turn more shoppers into buyers with highly relevant search results and better customer service enabled by machine learning and artificial intelligence



How we help


Understanding query intent and providing highly relevant search results allows you to get shoppers to the products they want more quickly and boost your purchase conversion rate.

Enhance your customer service with a virtual assistant that guides your customer through their shopping experience.

Let us help you optimize your machine learning-based solutions for search, customer service and more with our high-quality, human-annotated training data.

We help you enhance the following solutions


  • Automatic Speech Recognition

    Improve customer interactions with Automatic Speech Recognition systems by training them to better understand human language.

  • Computer Vision

    Develop computer vision solutions that recognize images and video as well as humans do with high quality, human annotated data.

  • Data Analytics

    Use Appen's services to build robust data analytics systems more quickly.

  • eCommerce

    Increase conversion and customer loyalty with high quality data for product categorization, on-site search and more.

  • Machine Translation

    Drive higher customer satisfaction with automatic translation capabilities that are highly accurate.

  • Semantic Search

    Improve your semantic search capabilities with training data that provides user intent and context.

  • Social Media Analytics

    Build social media analytics solutions that deliver more meaningful patterns and deeper insights.

  • Text-to-Speech

    Improve customer interactions with TTS systems that are fluent in every language.

  • Virtual Assistants and Chatbots

    Train your virtual assistant or chatbot to better understand and respond to human interaction, driving higher levels of customer satisfaction.

Additional resources


Artificial Intelligence and Machine Learning Adoption by Industry

Machine Learning Adoption by Industry: A Q&A with Stephen Woodard

As artificial intelligence and machine learning become a greater part of the business landscape, it’s interesting to see how different vertical industries are putting it to use. How does healthcare compare to the technology sector? Do geography and location play a role? To answer some of these questions, I caught up with our own Stephen Woodard from our business development …

AI in the Retail Industry: Where Should You Invest?

Where Retailers Should Invest in AI

Several weeks ago, we shared a detailed report from the McKinsey Global Institute that analyzes hundreds of use cases for artificial intelligence (AI), and provides a perspective on how firms across a variety of industries can most benefit from this exciting technology. One area featured in the report is AI in the retail industry. According to the research highlights, use …

Which AI Use Cases Can Have the Most Impact on Your Business? | Appen

Which AI Use Cases Can Have the Most Impact on Your Business?

With all the hype around AI, how can organizations determine where best to apply the technology?

Find jobs. Get help with your application. Learn about working with Appen.

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Improve your training data

Scale your machine learning with high-quality training data. Talk with one of our experts today.


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