Turn more shoppers into buyers with highly relevant search results and better customer service enabled by machine learning and artificial intelligence

How we help

Understanding query intent and providing highly relevant search results allows you to get shoppers to the products they want more quickly and boost your purchase conversion rate.

Enhance your customer service with a virtual assistant that guides your customer through their shopping experience.

Let us help you optimize your machine learning-based solutions for search, customer service and more with our high-quality, human-annotated training data.

We help you enhance the following solutions

  • Automatic Speech Recognition

    Improve customer interactions with Automatic Speech Recognition systems by training them to better understand human language.

  • Computer Vision

    Develop computer vision solutions that recognize images and video as well as humans do with high quality, human annotated data.

  • Data Analytics

    Use Appen's services to build robust data analytics systems more quickly.

  • eCommerce

    Increase conversion and customer loyalty with high quality data for product categorization, on-site search and more.

  • Machine Translation

    Drive higher customer satisfaction with automatic translation capabilities that are highly accurate.

  • Semantic Search

    Improve your semantic search capabilities with training data that provides user intent and context.

  • Social Media Analytics

    Build social media analytics solutions that deliver more meaningful patterns and deeper insights.

  • Text-to-Speech

    Improve customer interactions with TTS systems that are fluent in every language.

  • Virtual Assistants and Chatbots

    Train your virtual assistant or chatbot to better understand and respond to human interaction, driving higher levels of customer satisfaction.

Additional resources

Woman with shopping bags looking at smartphone

AI Innovation in eCommerce and Retail

Companies across a range of industries are adopting machine learning technologies — and as early adopters, eCommerce and retail companies have seen the biggest wins from investing in machine learning. By applying artificial intelligence to key business problems, eCommerce companies are using machine learning models to drive higher sales, predict demand, and personalize the shopping experience through more relevant search …

Artificial Intelligence and Machine Learning Industry News: AI in Retail, Interactive Vending Machines, and Voice Recognition

AI in Retail, Vending, Voice Search

In this edition of our roundup, news on: AI in Retail, Interactive Vending Machines, and Voice Recognition.

Case Study: eCommerce UX Optimization

A Top-10 Multinational Software Company + Appen A leading software provider needed to understand and improve its eCommerce purchasing path in multiple international markets. They partnered with Appen to design and conduct a usability study in key markets, in multiple languages. The Situation Understanding the nuances of the customer journey and evaluating the effectiveness of an eCommerce transaction funnel can …

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