Technology

Our Customers Experience a 3x Deployment Rate

Technology Industry Expertise

We understand what it takes to work with the world's top AI experts. They require the most cost-effective, highest ROI approach to train AI models. We provide the most diverse, scalable labeling options across data types, languages and dialects, and security demands. Choose the level of service and security you want, from white-glove managed service to flexible self-service.

20+ years working with leading technology companies
High levels of data security and privacy
Scalable capacity to over one million hours/month/client
Broad base of tech clients including Microsoft, eBay, Oracle, Adobe, and more

All companies will be AI companies in the future, each industry will have its version of the killer app based on its own unique requirements and the problems that need solving.

IBM Watson

The Appen Difference

Higher Quality

Quality assurance peer review workflows, continuous testing and auditing, and our highly-skilled managed crowd collectand label your data

Greater Speed & Scale

AI assisted capabilities like computer vision, named-entity recognition, intent classification, information extraction for NLP, model validation and retraining, query-result relevance, and more

Global Expertise

Access a global crowd of over one million, with support for 180 languages and dialects, combined with our global multilingual in-house experts

Ethical AI

One million people all over the world enable you to build unbiased AI, and our Crowd Code of Ethics, built on a foundation of fair pay, inclusion, and privacy and confidentiality, is key to the crowd well-being

Secure Data Access

Data security requirements are met for customers working with personally identifiable information (PII), protected health information (PHI), and other sophisticated compliance needs.

Enterprise-level security to protect sensitive client data

Secure Crowd

We offer a suite of secure service offerings with flexible options to ensure data security via secure facilities, secure remote workers, and onsite services to meet specific business needs.

Enterprise-level security to protect sensitive client data

Secure Facilities

We have sites in multiple geographies to support projects with Personally Identifiable Information (PII) and other sensitive data, as well as the right people, policies, and processes in place for a range of security levels, up to government level certification.

Enterprise-level security to protect sensitive client data

Secure Workspace

With our ISO 27001 accredited remote Secure Workspace solution, our global crowd can work on your sensitive projects remotely, without having to access a physical secure facility. This allows the diversity of our remote crowd to reduce bias and support multiple languages even through global disruptions.

Enterprise-level security to protect sensitive client data

Top Use Cases for Technology Companies

When your goal is to invent world-class AI, our reliable training data collection and annotation gives you the confidence to deploy to a global audience.

Applications

Use our global curated crowd to ensure your applications work effectively for customers around the world.

Automatic Speech Recognition

Improve customer interactions with automatic speech recognition systems by training them to better understand human language.

CEM/CRM

Build CEM and CRM solutions with stronger data analytics capabilities.

Computer Vision

Develop computer vision solutions that recognize images and video as well as humans do with high-quality, human annotated data.

Consultative Services

We work closely with your team to develop a customized program that addresses your unique business challenges.

Crowdsourcing

With our skilled global crowd, you can quickly and cost-effectively scale your program to better meet customer needs.

Machine Translation

Drive higher customer satisfaction with automatic translation capabilities that are exceedingly accurate.

Proofing Tools

Develop more accurate proofing tools with high-quality linguistic services.

Search Relevance

Return more relevant search results by regularly training your machine learning model with high-quality data sets.

Semantic Search

Improve your semantic search capabilities with training data that provides user intent and context.

Social Media

Meet your users' demand for more relevant, personalized content. Train your algorithm with high-quality data to increase user satisfaction.

Text-to-Speech

Improve customer interactions with TTS systems that are fluent in every language.

Virtual Assistants and Chatbots

Train your virtual assistant or chatbot to better understand and respond to human interaction, driving higher levels of customer satisfaction.

Single Data Collection and Annotation Pipeline

Technology teams can leverage our full suite of multimodal collection and annotation tools and combine them in an automated process with workflows within the Appen Platform to:

Break complex projects down into simple jobs, then automatically route data between the jobs using configurable routing rules

String multiple jobs or models together in a branching or linear configuration

Leverage machine learning in workflows to offset costs and expedite project completion

YOUR TRUSTED DATA PARTNER FOR RETAIL AI

Conversational & Generative AI

Build NLP based experiences for voice assistants, translation, and customer service. Take applications to the next level by generating hyper-personalized content with Generative AI.

Computer Vision

Detect shopper's physical features and movements to overlay virtual images of products onto customers for visualization before purchasing. It can also be used to develop in-store self-check-out capabilities, inventory management and fraud detection.

Catalog

Leverage our retail domain experts with broad language understanding to execute product categorization, attribute tagging, product verification, competitive analysis, image annotation, taxonomy design, and more!

Mobile Location Data

Enable ‘to-your-door’ delivery with reduced costs through accurate underlying maps. Improve route planning for workforce efficiency and establish new warehouses with contextual attributes and photos.

Resources

Press Releases

Appen Launches AI Chat Feedback and Benchmarking Solutions for Enhanced LLM Evaluation

Blog

Appen's Benchmarking Solution: Confidently Choosing the Right LLM for Your Application

Blog

Appen's AI Chat Feedback Solution: Enhancing Conversational AI Performance

Blog

The White House’s Artificial Intelligence voluntary safety commitments missed the most essential component in the safeguarding of AI: human oversight.