Our Customers Experience a 3x Deployment Rate



Technology Industry Expertise



We understand what it takes to work with the world's top AI experts. They require the most cost-effective, highest ROI approach to train AI models. We provide the most diverse, scalable labeling options across data types, languages and dialects, and security demands. Choose the level of service and security you want, from white-glove managed service to flexible self-service.


  • 20+ years working with leading technology companies

  • High levels of data security and privacy

  • Scalable capacity to over one million hours/month/client

  • Broad base of tech clients including Microsoft, eBay, Oracle, Adobe, and more





All companies will be AI companies in the future, each industry will have its version of the killer app based on its own unique requirements and the problems that need solving.



IBM Watson




The Appen Difference



Higher Quality



Quality assurance peer review workflows, continuous testing and auditing, and our highly-skilled managed crowd collectand label your data

Greater Speed & Scale



AI assisted capabilities like computer vision, named-entity recognition, intent classification, information extraction for NLP, model validation and retraining, query-result relevance, and more

Global Expertise



Access a global crowd of over one million, with support for 180 languages and dialects, combined with our global multilingual in-house experts

Ethical AI



One million people all over the world enable you to build unbiased AI, and our Crowd Code of Ethics, built on a foundation of fair pay, inclusion, and privacy and confidentiality, is key to the crowd well-being




Customers Running World-Class AI







Secure Data Access


Data security requirements are met for customers working with personally identifiable information (PII), protected health information (PHI), and other sophisticated compliance needs.

Enterprise-level security to protect sensitive client data


Secure Crowd


We offer a suite of secure service offerings with flexible options to ensure data security via secure facilities, secure remote workers, and onsite services to meet specific business­ needs.

Enterprise-level security to protect sensitive client data


Secure Facilities


We have sites in multiple geographies to support projects with Personally Identifiable Information (PII) and other sensitive data, as well as the right people, policies, and processes in place for a range of security levels, up to government level certification.

Enterprise-level security to protect sensitive client data


Secure Workspace


With our ISO 27001 accredited remote Secure Workspace solution, our global crowd can work on your sensitive projects remotely, without having to access a physical secure facility. This allows the diversity of our remote crowd to reduce bias and support multiple languages even through global disruptions.

Enterprise-level security to protect sensitive client data









Top Use Cases for Technology Companies



When your goal is to invent world-class AI, our reliable training data collection and annotation gives you the confidence to deploy to a global audience.


Applications



Use our global curated crowd to ensure your applications work effectively for customers around the world.

Automatic Speech Recognition



Improve customer interactions with automatic speech recognition systems by training them to better understand human language.


CEM/CRM



Build CEM and CRM solutions with stronger data analytics capabilities.

Computer Vision



Develop computer vision solutions that recognize images and video as well as humans do with high-quality, human annotated data.


Consultative Services



We work closely with your team to develop a customized program that addresses your unique business challenges.

Crowdsourcing



With our skilled global crowd, you can quickly and cost-effectively scale your program to better meet customer needs.

Machine Translation



Drive higher customer satisfaction with automatic translation capabilities that are exceedingly accurate.


Proofing Tools



Develop more accurate proofing tools with high-quality linguistic services.


Search Relevance



Return more relevant search results by regularly training your machine learning model with high-quality data sets.

Semantic Search



Improve your semantic search capabilities with training data that provides user intent and context.

Social Media



Meet your users' demand for more relevant, personalized content. Train your algorithm with high-quality data to increase user satisfaction.


Text-to-Speech



Improve customer interactions with TTS systems that are fluent in every language.

Virtual Assistants and Chatbots



Train your virtual assistant or chatbot to better understand and respond to human interaction, driving higher levels of customer satisfaction.







Single Data Collection and Annotation Pipeline



Technology teams can leverage our full suite of multimodal collection and annotation tools and combine them in an automated process with workflows within the Appen Platform to:



Break complex projects down into simple jobs, then automatically route data between the jobs using configurable routing rules
String multiple jobs or models together in a branching or linear configuration
Leverage machine learning in workflows to offset costs and expedite project completion




Delivering Confidence for your AI Projects



Quality
Our ADAP platform and skilled project management capabilities use multiple quality control methods and mechanisms to meet and exceed quality standards for training data.
Speed
Our platform and services are purpose- built to handle large scale data collection and annotation projects, on demand. Our platform's built-in MLA optimizes throughput and with deep expertise,  planning,  and recruiting to meet a variety of use cases, we can quickly ramp up new projects in new markets.
Scale
With a crowd of over one million skilled contributors operating in 170+ countries and 235+ languages and dialects, we can confidently collect, and label the high volumes of images, text, speech, audio and video data needed to build and improve AI systems.
Security
We provide multiple secure platform and service offerings, secure, remote and on-site contributors, on-premises solutions, secure data access offerings and ISO 27001/ ISO 9001 accredited secure facilities.