Everything You Need to Know About Text Annotation with Yao Xu
Every day, we interact with different media (such as text, audio, images, and video), relying on our brain to process what media we are seeing and make meaning out of it to influence what we do. One of the most common types of media is text, which makes up the languages we use to communicate. Because it is so commonly used, text annotation needs to be done with accuracy and comprehensiveness. With machine learning (ML), machines are taught how to read, understand, analyze, and produce text in a valuable way for technological interactions with humans. Per the 2020 State of AI and Machine Learning report, 70% of companies reported that text is a type of data they use as part of their AI solutions. Understandably so, as the cost-savings and revenue-generating implications of text-based solutions across all industries are enormous. As machines improve their ability to interpret human language, the importance of training using high-quality text data becomes increasingly indisputable. In all cases, preparing accurate training data must begin with accurate, comprehensive text annotation.
What is Text Annotation?
Algorithms use large amounts of annotated data to train AI models, which is part of a larger data labeling workflow. During the annotation process, a metadata tag is used to mark up characteristics of a dataset. With text annotation, that data includes tags that highlight criteria such as keywords, phrases, or sentences. In certain applications, text annotation can also include tagging various sentiments in text, such as “angry” or “sarcastic” to teach the machine how to recognize human intent or emotion behind words. The annotated data, known as training data, is what the machine processes. The goal? Help the machine understand the natural language of humans. This procedure, combined with data pre-processing and annotation, is known as natural language processing, or NLP. These tags must be accurate and comprehensive. Poorly done text annotations will lead a machine to exhibit grammatical errors or issues with clarity or context. If you ask your bank’s chatbot, “How do I put a hold on my account?” and it responds with, “Your account does not have a hold on it,” then clearly the machine misunderstood the question and needs retraining on more accurately-annotated data. A machine will learn to communicate efficiently enough in natural language after being trained on accurately annotated text data. It can carry out the more repetitive and mundane tasks humans would otherwise do. This frees up time, money, and resources in an organization to enable focus on more strategic endeavors. The applications of natural language-based AI systems are endless: smart chatbots, e-commerce experience improvements, voice assistants, machine translators, more efficient search engines, and more. The ability to streamline transactions by leveraging high-quality text data has far-reaching implications for customer experience and organizations’ bottom line across all major industries.
Types of Text Annotation
Annotations for text include a wide range of types, such as sentiment, intent, semantic, and relationship. These options are available across a wide array of human languages.
Sentiment annotation evaluates attitudes and emotions behind a text by labeling that text as positive, negative, or neutral.
Intent annotation analyzes the need or desire behind a text, classifying it into several categories, such as request, command, or confirmation.
Semantic annotation attaches various tags to text that reference concepts and entities, such as people, places, or topics.
Relationship annotation seeks to draw various relationships between different parts of your document. Typical tasks include dependency resolution and coreference resolution. The type of project and associated use cases will determine which text annotation technique should be selected.
How is Text Annotated?
Most organizations seek out human annotators to label text data. Human annotators are especially valuable in analyzing sentiment data, as this can often be nuanced and is dependent on modern trends in slang and other uses of language. Still, large-scale text annotation and classification tools out there can help you achieve the deployment of your AI model quickly and more inexpensively. The route you take will depend on the complexity of the problem you’re trying to solve, as well as the resources and financial commitment your organization is willing to make. Refer to data labeling methods for a comprehensive look at the annotation options available to your organization.
Appen’s Text Annotation Expert – Yao Xu
At Appen, we rely on our team of experts to help provide text annotation for our customers’ machine learning tools. Yao Xu, one of our product managers, helps ensure the Appen Data Annotation Platform exceeds industry standards in providing high-quality text annotation services. She came from a science and linguistic academic background, speaks three languages, and has extensively studied ML and NLP. Her top insights when evaluating and fulfilling your text annotation needs include: Know your current goal and long-term vision
- What kind of data do you need
Define what types of annotation are needed as your model’s training data – whether it’s document level labeling or token level labeling, whether it’s collecting data from scratch or labeling data or reviewing machine prediction. It’s an essential first step to have your goal defined.
- How much data do you need and how soon
The volume data and your required data throughput is a significant factor in deciding your data annotation strategy. When your needs are low, it may be a good idea to start from open-source annotation tools or subscribe to self-serve platforms. But if you foresee a fast-growing need in annotated text data in your team, it might be a good idea to spend time to evaluate your options and choose a platform or service partner that could work in the long run.
- Is your data in a specialized domain or non-English languages
Text data in specialized domains or non-English languages may require annotators to have relevant knowledge and skills. This may pose a constraint when you’re scaling your data annotation effort. Choosing the right partner that could fulfill these special needs becomes essential in this case.
- What resources do you have
You may have an experienced engineering team to process your data and build models. You may already have a team of expert annotators. You may even have your own annotation tools. Whatever resources you have, you want to maximize their value when acquiring external resources.
- Look beyond text-based data
Text data can also be extracted from images, audio, and video files. If such needs occur, you’d need your annotation platform or service provider to be able to handle the transcription task from these non-text data. This is also something that you should take into consideration when choosing your annotation solutions.
What Appen Can Do For You
At Appen, our data annotation experience spans over 20 years, over which time we have acquired advanced resources and expertise on the best formula for successful annotation projects. By combining our intelligent annotation platform, a team of annotators tailored for your projects, and meticulous human supervision by our AI crowd-sourcing specialists, we give you the high-quality training data you need to deploy world-class models at scale. Our text annotation, image annotation, audio annotation, and video annotation capabilities will cover the short-term and long-term demands of your team and your organization. Whatever your data annotation needs may be, our platform, our crowd, and managed services team are standing by to assist you in deploying and maintaining your AI and ML projects. Learn more about what solutions are available to help you with your text annotation projects, or contact us today to speak with someone directly.