Crowd Management


Our curated and diverse crowd facilitates your needs at scale




Crowd Management Capabilities and Crowd Offerings



We have delivered the highest quality data and services, in over 180 languages to government agencies and the world's largest corporations for over 20 years. With our best-in-class crowd management capabilities and crowd offerings, we ensure your training data meets your specific business requirements.





Our Capabilities



Our experienced team enables rapid project ramp-up, ramp-down, and flexible resourcing to support scale and quality requirements. We recruit and source custom groups of skilled annotators and match them to a customer’s specific project requirements. Specialization and certification of crowd members by demographic, skills, education, experience, and more deliver higher quality training data at scale. From finding the right candidates to qualifying and continuously assessing skills, we work tirelessly to ensure our customers have the best annotators for their AI projects.







Crowd Options



Multiple crowd options are available to facilitate our customers’ needs to label a myriad of training data use cases at scale. This crowd includes over one million skilled annotators worldwide, operating in 130 countries, and 180 languages.



On Demand Crowd


Annotators readily available 24/7 for simple microtask annotations that don’t require a specific skill set, but can target specific languages and geo-locations (customer managed via the Appen platform)



Remote Crowd


Curated and qualified annotators based on specific customer project requirements and managed by our managed services team (including Secure Work from Home)



Secure Crowd


Specially identified and certified annotators located at one of our secure facilities (available as part of our secure service offering)



On-Site Workers


Qualified annotators are recruited to work at a customer's physical facility managed by our managed services team



Internal Customer Resources


A customer’s own internal resources leveraging our technology and managed services for data annotation projects





Customers Running World-Class AI







Delivering Confidence for your AI Projects



Quality
Our ADAP platform and skilled project management capabilities use multiple quality control methods and mechanisms to meet and exceed quality standards for training data.
Speed
Our platform and services are purpose- built to handle large scale data collection and annotation projects, on demand. Our platform's built-in MLA optimizes throughput and with deep expertise,  planning,  and recruiting to meet a variety of use cases, we can quickly ramp up new projects in new markets.
Scale
With a crowd of over one million skilled contributors operating in 170+ countries and 235+ languages and dialects, we can confidently collect, and label the high volumes of images, text, speech, audio and video data needed to build and improve AI systems.
Security
We provide multiple secure platform and service offerings, secure, remote and on-site contributors, on-premises solutions, secure data access offerings and ISO 27001/ ISO 9001 accredited secure facilities.





Secure Services



In scenarios where you are working with confidential customer information such as PII, financial, or government records, you’ll want to be sure that your data is handled in a secure environment by individuals with the appropriate security clearance. Whether you need this data to be transcribed, annotated, or translated, it is critical to work with the right partner to ensure you have the proper resources to work with sensitive data.

Our secure facilities and transcription operations, like our U.K. Exeter facility, are ISO 9001 and ISO 27001 certified so you can rest assured your data will remain protected and quality controlled. We also hold the Cyber Essentials certification as an additional independent assurance that we have the appropriate levels of protection in place when working with secure data.


U.K. Secure Transcription Services





Secure Data Access


Data security requirements are met for customers working with personally identifiable information (PII), protected health information (PHI), and other sophisticated compliance needs.

Enterprise-level security to protect sensitive client data


Secure Crowd


We offer a suite of secure service offerings with flexible options to ensure data security via secure facilities, secure remote workers, and onsite services to meet specific business­ needs.

Enterprise-level security to protect sensitive client data


Secure Facilities


We have sites in multiple geographies to support projects with Personally Identifiable Information (PII) and other sensitive data, as well as the right people, policies, and processes in place for a range of security levels, up to government level certification.

Enterprise-level security to protect sensitive client data


Secure Workspace


With our ISO 27001 accredited remote Secure Workspace solution, our global crowd can work on your sensitive projects remotely, without having to access a physical secure facility. This allows the diversity of our remote crowd to reduce bias and support multiple languages even through global disruptions.

Enterprise-level security to protect sensitive client data