Expertise


Our experience spans more than 20 years to deliver training data to the world's most innovative companies




Leverage Our Expertise to Power Your AI Initiatives



With over 20 years of expertise delivering training data for thousands of projects globally, we offer the range of services and expertise that give you the confidence to deploy your world-class AI programs at scale.





Our Team of Experts



  • Deep linguistic expertise providing services in a variety of different types of annotations/analysis
  • Global language coverage with over 180 languages in our portfolio
  • Global team offering 24-hour operations in most portfolios
  • Ability to work on both large-scale projects and highly customized products and solutions




Customers Running World-Class AI







Delivering Confidence for your AI Projects



Quality
Our ADAP platform and skilled project management capabilities use multiple quality control methods and mechanisms to meet and exceed quality standards for training data.
Speed
Our platform and services are purpose- built to handle large scale data collection and annotation projects, on demand. Our platform's built-in MLA optimizes throughput and with deep expertise,  planning,  and recruiting to meet a variety of use cases, we can quickly ramp up new projects in new markets.
Scale
With a crowd of over one million skilled contributors operating in 170+ countries and 235+ languages and dialects, we can confidently collect, and label the high volumes of images, text, speech, audio and video data needed to build and improve AI systems.
Security
We provide multiple secure platform and service offerings, secure, remote and on-site contributors, on-premises solutions, secure data access offerings and ISO 27001/ ISO 9001 accredited secure facilities.






Project Management Experts



Our team has over 20 years of project management expertise in language related and data collection projects. Project managers are also skilled in data management and multi-component project integrations providing a complete solution to clients

Data Scientists and Machine Learning Experts


Our data science and machine learning team is comprised of the highest calibre of senior experts with Ph.D. degrees  and significant R&D industry experiences in related AI areas such as automatic speech recognition, computer vision, natural language processing, robotics, human-computer-interaction and more.

Our team is proud to be in the forefront of AI/ ML academia having published several research papers, holding patents in those areas and having successfully deployed volumes of large scale AI solutions in industry.  We are experts working in the AI/ML domains of specific industries and are fully familiar with the pain points of our customers. We know how to correctly apply AI/ML technology to quickly deliver high-quality and high-volume training data to help speed up successful deployment of AI solutions in the real world.


Professional Linguists


Our team of professional linguists offer a range of services including pronunciation lexicons, automatic speech recognition (ASR) transcription, machine translation training, and more. In contrast to other companies who focus on traditional document translation, our team focuses on translating large volumes of data for training AI. Use cases include localization of speech interfaces for virtual assistants and chatbots, translation of taxonomies, and post-editing/evaluation of machine translation.

We can service over 235 languages and our strength lies in our ability to source translators in low-resource languages. Additionally, our experts offer the insight into cultural nuances that computers simply cannot, for example with slang, idioms, locations, products, and references relevant to the area, as well as different ways of expressing politeness, formality, etc., which do not always have a one-to-one correlation between languages. Our team’s linguistic skill and project management abilities ensure top quality results for our clients.

Linguistic Services

Translation Services


To effectively reach customers in markets around the globe, you need to be able to communicate your message successfully in the local language and feel confident cultural nuances are being addressed. With our suite of translation and localization solutions for machine translation testing and training, we can help you scale to new markets more quickly and efficiently. We have 25 years of project management experience, language expertise, and commitment to quality to we are to successfully support all your translation and localization needs.

Translation Services

Professional Services


We are proud to offer a professional services team to help you get your AI projects up and running faster. Our team is made up of highly technical experts – all who speak the language of data scientists and have years of experience designing and managing complex data annotation jobs on the Appen platform. Our services include: custom training workshops, implementation support, platform administration and machine learning solutions and we cater to suit any level of budget or AI familiarity so your teams can get help in the areas they need most.

Whether you just need help with solving a particularly tricky problem in your Appen job, or you’d prefer to sit back and let us do the heavy lifting of setting up and running your entire project, we’ll provide a level of service to suit your needs.

Our results have shown that customers who use professional services launch their projects in production faster and have a quicker ROI on their AI projects and programs - why not take advantage of our expertise today?



Secure Data Access


Data security requirements are met for customers working with personally identifiable information (PII), protected health information (PHI), and other sophisticated compliance needs.

Enterprise-level security to protect sensitive client data


Secure Crowd


We offer a suite of secure service offerings with flexible options to ensure data security via secure facilities, secure remote workers, and onsite services to meet specific business­ needs.

Enterprise-level security to protect sensitive client data


Secure Facilities


We have sites in multiple geographies to support projects with Personally Identifiable Information (PII) and other sensitive data, as well as the right people, policies, and processes in place for a range of security levels, up to government level certification.

Enterprise-level security to protect sensitive client data


Secure Workspace


With our ISO 27001 accredited remote Secure Workspace solution, our global crowd can work on your sensitive projects remotely, without having to access a physical secure facility. This allows the diversity of our remote crowd to reduce bias and support multiple languages even through global disruptions.

Enterprise-level security to protect sensitive client data