callminer case study

CallMiner Delivers Fast and Accurate Customer Insights with Large-Scale Annotation Solution

Appen is so fast. Using their platform, we could do overnight what used to take us a month. Appen is wonderfully efficient. – Rick Britt, Vice President of AI, CallMiner The Company Founded in 2002, CallMiner is the pioneer of the artificial intelligence (AI)-powered speech analytics space. In the years since, the company has continued to advance its AI software …

MediaInterface Expands to France With Off-the-Shelf Datasets

MediaInterface Expands to France With Off-the-Shelf Datasets

 We were expanding to a new market. Although we had a fully localized software, we were lacking resources, so our clients could not optimally use it. Appen helped us out with French lexicon data. – Ines Wendler, Product Manager, MediaInterface The Company For over 20 years, MediaInterface has delivered language technology solutions to primarily healthcare-related institutions in Germany and other …

Guildlink case study

GuildLink Makes Consumer Medicines Information More Accessible

The Company It’s so important that patients understand what medicine they’re taking and how to take it. GuildLink ensures consumers have the latest information—and now, thanks to our text-to-speech conversion services, they also have it in audio format. The Challenge Every prescription medication in Australia requires accompanying “consumer medicines information,” commonly referred to as a CMI. It describes what the …

talkiq case study

Dialpad Creates Data That Powers ML Models for Human Conversation at Scale

The Company Dialpad improves conversations with data. They collect telephonic audio, transcribe those dialogs with in-house speech recognition models, and use natural language processing algorithms to comprehend every conversation. They use this universe of one-on-one conversation to identify what each rep–and the company at large–is doing well and what they aren’t, all with the goal of making every call a …