callminer case study

CallMiner Delivers Fast and Accurate Customer Insights with Large-Scale Annotation Solution

Appen is so fast. Using their platform, we could do overnight what used to take us a month. Appen is wonderfully efficient. – Rick Britt, Vice President of AI, CallMiner The Company Founded in 2002, CallMiner is the pioneer of the artificial intelligence (AI)-powered speech analytics space. In the years since, the company has continued to advance its AI software …

MediaInterface Expands to France With Off-the-Shelf Datasets

MediaInterface Expands to France With Off-the-Shelf Datasets

 We were expanding to a new market. Although we had a fully localized software, we were lacking resources, so our clients could not optimally use it. Appen helped us out with French lexicon data. – Ines Wendler, Product Manager, MediaInterface The Company For over 20 years, MediaInterface has delivered language technology solutions to primarily healthcare-related institutions in Germany and other …

Data Collection Improves Leading Social Media Companies Platform

The Company A social media company needed large amounts of training data to improve its tool to better understand user-generated messages by identifying user intent, sentiment, and entities (people, places, events) from natural language. The Challenge A leading social media company needed a large amount of data to improve its machine learning model. This would allow its tool to better …

Global Tech Firm Expands into New Markets with Enhanced Speech System

Global Tech Firm Expands into New Markets with Enhanced Speech System

The Company A leading multinational technology company teamed up with us to help develop an automatic speech recognition (ASR) system designed from the ground up to specifically cater to children’s applications.   The Challenge You might not be surprised to learn that most speech recognition systems are designed with adult speakers in mind. To date, the nuances and idiosyncrasies of …

Top Automotive OEM Uses Speech Training Data to Power its Connected Car

Top Automotive OEM Uses Speech Training Data to Power its Connected Car

The Company A leading global OEM has worked with us for over 10 years to develop the data needed to train its voice recognition systems for more than 20 languages. The Challenge With the proliferation of mobile devices and increasing consumer expectations to stay connected regardless of their environment, automotive makers are under growing pressure to deliver on the promise …

Conversational design

How to Solve Common Data Challenges in Conversational Design

When planning the development of a chatbot or virtual assistant, it’s important to begin the conversational design process with a clear data strategy in place. Conversational design requires more than just an understanding of the fundamentals of voice user interface design — you also need to understand how to solve some of the key challenges in data preparation. Working with the …

Tier 1 Automotive Software Provider Creates Smarter In-Car Infotainment Systems

Tier 1 Automotive Software Provider Creates Smarter In-Car Infotainment Systems

The Company A leading provider of vehicle electronics software approached us to collect audio and linguistic data to help develop automatic speech recognition (ASR) capabilities for its in-car infotainment system. The Challenge For an in-car infotainment system — or any automatic speech recognition system — to recognize and correctly process voice commands, it must be trained on speech data that accounts for …

Insights from Conversational Interaction 2018: NLP, Chatbots & Comedians

Insights from Conversational Interaction 2018: NLP, Chatbots, and Comedians

Prithivi Pradeep, Appen VP of Business Development, and I recently attended Conversational Interaction in San Jose, CA. The conference provides companies and individuals a great opportunity to share and learn about the resources and knowledge that allow them to embrace AI. The importance of Artificial Intelligence technology has been emphasized by influential corporate executives and thoughtful analysts alike. Conversational interfaces are a major …

Global Tech Firm Expands into New Markets with Enhanced Speech System [Case Study]

Global Tech Firm Reaches New Markets with Enhanced Child Speech System

When designing a voice recognition system, it’s important that the speech system understands everyone speaking to it. But what happens when a speech recognition system doesn’t account for children’s speech? Most speech recognition platforms are only designed with adults in mind. Child speech is very different than adult speech, and not all speech recognition devices are well-equipped to deal with …