callminer case study

CallMiner Delivers Fast and Accurate Customer Insights with Large-Scale Annotation Solution

Appen is so fast. Using their platform, we could do overnight what used to take us a month. Appen is wonderfully efficient. – Rick Britt, Vice President of AI, CallMiner The Company Founded in 2002, CallMiner is the pioneer of the artificial intelligence (AI)-powered speech analytics space. In the years since, the company has continued to advance its AI software …

MediaInterface Expands to France With Off-the-Shelf Datasets

MediaInterface Expands to France With Off-the-Shelf Datasets

 We were expanding to a new market. Although we had a fully localized software, we were lacking resources, so our clients could not optimally use it. Appen helped us out with French lexicon data. – Ines Wendler, Product Manager, MediaInterface The Company For over 20 years, MediaInterface has delivered language technology solutions to primarily healthcare-related institutions in Germany and other …

Conversational design

How to Solve Common Data Challenges in Conversational Design

When planning the development of a chatbot or virtual assistant, it’s important to begin the conversational design process with a clear data strategy in place. Conversational design requires more than just an understanding of the fundamentals of voice user interface design — you also need to understand how to solve some of the key challenges in data preparation. Working with the …

Bluetooth call controls on a car steering wheel

How a Top Automotive OEM Localizes Its In-Car Experience with Appen

The Situation With the proliferation of mobile devices, consumers expect to stay connected, no matter where they are — especially in their car. Voice recognition in cars, however, continues to be the leading complaint among new vehicle owners. Global automotive manufacturers recognize the demand for better connectivity but face added complexities associated with localizing in-car systems for multiple languages. Data …

Guildlink case study

GuildLink Makes Consumer Medicines Information More Accessible

The Company It’s so important that patients understand what medicine they’re taking and how to take it. GuildLink ensures consumers have the latest information—and now, thanks to our text-to-speech conversion services, they also have it in audio format. The Challenge Every prescription medication in Australia requires accompanying “consumer medicines information,” commonly referred to as a CMI. It describes what the …

talkiq case study

Dialpad Creates Data That Powers ML Models for Human Conversation at Scale

The Company Dialpad improves conversations with data. They collect telephonic audio, transcribe those dialogs with in-house speech recognition models, and use natural language processing algorithms to comprehend every conversation. They use this universe of one-on-one conversation to identify what each rep–and the company at large–is doing well and what they aren’t, all with the goal of making every call a …

Creating structured data for machine learning | Appen blog

Creating Structured Data for Machine Learning at Appen

Tammy Garves and Phil Hall are Appen’s Senior Vice Presidents, the counterparts at the helm of the two main divisions of our company. Tammy leads our Content Relevance team. Phil heads up Language Resources. We caught up with them recently to talk about the need for structured data for machine learning.  They also touch on industry trends, predictions, and why …