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Case Studies

July 11, 2025

How Cohere Scaled Preference-Based Fine-Tuning for Enterprise LLMs

Discover how Cohere partnered with Appen to scale high-quality supervised fine tuning and LLM evaluation with real-time annotation.
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April 2, 2025

Enhancing an AI Video Description Generator with Human Validation

A leading software company partnered with Appen to enhance AI-generated video descriptions.
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February 27, 2025

Accelerating Music Generation for Leading AI Platform

What does it take for an AI to generate music? Learn how Appen supports AI-powered music generation technology for a leading AI platform.
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February 13, 2025

Rapid-Sprint LLM Evaluation & A/B Testing in Multiple Complex Domains

A leading large language model builder partnered with Appen to benchmark model accuracy, relevance, and adherence to Responsible AI standards.
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February 13, 2025

Improving Multilingual LLM Performance with Supervised Fine-Tuning

How a leading technology improved multilingual LLM performance across 70 dialects with human preference rankings and supervised fine-tuning.
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November 14, 2024

Training an LLM Image Generator for Graphic Design in 20+ Languages

Learn how Appen evaluated an LLM image generator for a leading software company in 20+ languages, ensuring high-quality, culturally relevant designs.
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October 11, 2024

How ReflexAI Empowers Veterans with AI Mental Health Support

Discover how ReflexAI and Appen partnered to deliver AI mental health technology that supports veterans.
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October 9, 2024

How Microsoft is Advancing Equitable Knowledge Access with AI Translation

In the early days of online translation, the software was clunky, and the translations directly translated every word, often leading to serious misunderstandings in the nuances of language. Microsoft Translator has made translation easier, more accurate, faster, and made synchronous multi-language
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September 19, 2024

How Onfido Optimized AI Fraud Detection

How Onfido improved AI fraud detection by 10x with Appen's custom on-premise AI data solutions.
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March 14, 2023

Improving Safety on the Internet Through Search Relevance

A popular children's video platform has a need to improve search relevance results and implement content filtering. This is to ensure appropriate content is available on the platform. It then requires a quality team to oversee the content being published to the popular platform
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December 21, 2022

EmPushy Leverages Appen Data Annotation Services to Improve User Experience

EmPushy, an organisation providing an added layer of audience intelligence to help brands and marketers improve audience understanding and subsequent engagement KPIs, is founded by Kieran Fraser, a former PhD student and researcher in the ADAPT Centre for Digital Content Technology
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November 18, 2022

CLEAR Global and Sheng Language

CLEAR Global, previously Translators Without Borders, is a nonprofit organization helping people get vital information and be heard, whatever language they speak. Continuing the pro-bono partnership with Appen, CLEAR Global is keen to develop chatbots for mental health, like a voice hotline
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November 2, 2022

Creating a Safer Web Experience

The Project: Creating a Safer Web Experience for All. Trust Lab, a trusted company founded by senior Trust & Safety executives from Google, YouTube, Reddit and TikTok, is ensuring the internet remains a safe place for all. They are doing this through sentiment analysis to see what real internet users
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September 28, 2022

Combating Wildfires with Computer Vision

Training Machines to Combat Wildfires. A leading global security and aerospace company is enhancing its capability to combat wildfires through computer vision applications. These machine learning applications are used by decision support systems to track the predictive path of a wildfire
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September 8, 2022

Leading Search Engine Provider Enhances Ad Relevance

A leading multilingual search engine provider looking to serve the best possible ads to its visitors
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June 7, 2022

Preserving Language Through Useable Data and Phonetic Annotation

preserve the Larrakia language, linguist Dr. Mark Harvey has teamed up with the Larrakia Nation Aboriginal Corporation of People and Appen with a goal to improve the database of usable text and audio data language samples the Larrakia language
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February 15, 2022

Infobip Creates Conversational AI Chatbots Using High Quality Datasets

“In our mission to create world-class artificial intelligence chatbots at record speed, high-quality data sets are essential. Appen is a very important partner in this process because we can rely on them for exactly that: speedy and high-quality datasets that we use to train our AI engine
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December 17, 2021

Johns Hopkins University Uses AI to Study Behavioral Neuroscience Reflected in How Spiders Build Webs

“What would have taken one person 1,500+ hours over a year or more was done in a few weeks by contributors through the Appen platform (then Figure Eight).” -Andrew Gordus, Assistant Professor of Biology, John Hopkins University
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December 4, 2021

Realeyes Accelerates Video Attention and Emotion Analysis with Scalable Annotation Solution

“Our integration with Appen's platform allowed us to scale up our annotation operations by collecting multiple types of high-quality annotations for thousands of hours of video footage, all in a short amount of time.” -Or Amir, Vice President of Operations - Realeyes
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June 22, 2021

Brandwatch Becomes More Agile in Delivery of Digital Intelligence Insights to Customers

“Compared to our freelancing network, Appen’s platform allows us to iterate quickly with our experimental design and data collection. This is an incredible benefit to us. ” - Hamish Morgan, VP of Data Science, Brandwatch. The Company Founded in 2006, Brandwatch offers a digital consumer
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May 19, 2021

Top Gaming Company Strengthens Customer Support Capabilities with AI

“Appen provided the integration of different tools and options in terms of using our internal labelers. Being able to monitor contributor performance and have a system that's already integrated with that capability was super helpful. Not to mention the scalability of it.” – Gaming company specialist
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March 16, 2021

London School of Economics Takes Agile Approach to Data Labeling with Appen

“Appen’s platform is really easy to use. What makes it great is you can reach so many different channels because of its global outreach.” – Kenneth Benoit, Director of the Data Science Institute, LSE. The University Founded in 1895, the London School of Economics and Political Science
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March 10, 2021

CallMiner Delivers Fast and Accurate Customer Insights with Large-Scale Annotation Solution

Appen is so fast. Using their platform, we could do overnight what used to take us a month. Appen is wonderfully efficient. – Rick Britt, Vice President of AI, CallMiner. The Company: Founded in 2002, CallMiner is the pioneer of the artificial intelligence (AI)-powered speech analytics space
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February 2, 2021

MediaInterface Expands to France With Pre-Labeled Datasets

We were expanding to a new market. Although we had a fully localized software, we were lacking resources, so our clients could not optimally use it. Appen helped us out with French lexicon data. – Ines Wendler, Product Manager, MediaInterface
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July 13, 2020

Allen Institute for AI; Enhanced Research Experience to Scholars

We were able to quickly go through different iterations of annotation tasks with our crowd workers and understand what was working and what wasn’t. The fact that the quality control features are already built into the Appen platform makes task setup even easier
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May 19, 2020

Adobe Stock: Improves Search Relevance of Massive Asset Profile

Adobe is the global leader in creative software. You’d be hard-pressed to find a professional designer who isn’t well-versed in Photoshop, Illustrator, or InDesign, but Adobe has dozens of other offerings, spanning not just the design space, but e-signatures, analytics, marketing, stock photography
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April 14, 2020

Improved Quality and Increased Output of Data Insights With Zefr

With the endless expansion of the digital content universe and growth of video advertising, many companies are leveraging contextual targeting to place ads alongside relevant content, as opposed to targeting ads based on user data. Zefr bridges the gap between the vast amounts of content out there
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April 13, 2020

GumGum Finds A Better Way to Annotate and Classify Text and Images

GumGum is an artificial intelligence (AI) company with a focus on computer vision (CV) and natural language processing (NLP). For the past 10 years, it has applied its patented capabilities to solving hard problems in a variety of industries, from professional sports to healthcare
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April 13, 2020

Speeds Up Identifying Which Images Need Location Metadata With Shotzr

For us, a big part of the challenge of making machine learning practical has been shrinking the cycle time between idea and production. We knew we were making progress when we could rapidly rebalance our training data and integrate feedback from our ML team into the process
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April 8, 2020

FlamingoAI Deploys a Fully Automated Virtual Assistant From Day One

Low online sales conversion rates. Inefficient customer service. These are the problems FlamingoAI is solving with its game-changing technology. With our training data powering its virtual-assistant platforms, the machine learning company now creates better online experiences for its financial
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March 27, 2020

Improved Search Quality From Microsofts' Bing In Multiple Markets

Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services
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March 27, 2020

Top Software Provider Develops Global CLDR through Trusted Partnership

A major international software provider looking to update its Unicode Common Locale Data Repository (CLDR) approached us to provide in-market resources for 66 markets
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March 27, 2020

eCommerce Company Accelerates Feature Testing with Support for Ad-Hoc Evaluations

A major global eCommerce company turned to us to help solve key ad-hoc evaluation needs and scale feature evaluation capabilities without taxing internal resources
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March 27, 2020

Data Collection Improves Leading Social Media Companies Platform

A social media company needed large amounts of training data to improve its tool to better understand user-generated messages by identifying user intent, sentiment, and entities (people, places, events) from natural language
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March 27, 2020

Improved Search Engine Listings with Local Content Evaluation

A leading multilingual search engine and mobile app provider tasked us to improve the quality of its local business listings, including addresses, phone numbers, hours of operation, maps, and directions
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March 27, 2020

Search Functionality Improved With Search Evaluation From Social Network

A major social network provider looking to improve the search functionality on its site—allowing users to successfully search for people, posts, news, and other items of interest
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March 27, 2020

Leading Search Engine Expands Internationally with Vendor-Neutral Quality Analysts

A leading multilingual search engine provider ready to invest in building out its search engine across 25 markets teamed up with us, thanks to proven track record as a reliable source for quality management and high-quality data
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March 27, 2020

Leading Social Media Platform Improves Content Relevance with Personalization

A leading social media platform working to keep on top of user demands for more relevant content needs a partner that can provide a geographically and demographically diverse pool of raters, ramp global operations quickly, and meet strict data flow requirements all while working within a complex quality
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March 27, 2020

Leading Software Provider Optimized its Global eCommerce Transaction Funnel

The software provider engaged with us to design and deploy a usability study gathering user feedback from its target global markets, in multiple languages. A top-10 multinational software provider with a global SaaS eCommerce platform looked to us for help optimizing its eCommerce funnel
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March 27, 2020

Mobile Device Manufacturer Achieves Greater Accuracy for Map Software with In-market Raters

A leading software and hardware company partnered with us to test accuracy of its new, confidential mapping software for an upcoming major release of its mobile phone operating system.
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March 27, 2020

Global Tech Firm Expands into New Markets with Enhanced Speech System

A leading multinational technology company teamed up with us to help develop an automatic speech recognition (ASR) system designed from the ground up to specifically cater to children’s applications
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March 27, 2020

Top Automotive OEM Uses Speech Training Data to Power its Connected Car

A leading global OEM has worked with us for over 10 years to develop the data needed to train its voice recognition systems for more than 20 languages
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July 24, 2019

Wellio Turns Raw Data Sets Into AI Training Data for Nutrition and Cooking

Learn how Wellio leverages the Appen platform to power the first intelligent platform that helps people plan, shop, prepare and enjoy healthy meals at home
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May 21, 2019

Tier 1 Automotive Software Provider Creates Smarter In-Car Infotainment Systems

A leading provider of vehicle electronics software approached us to collect audio and linguistic data to help develop automatic speech recognition (ASR) capabilities for its in-car infotainment system
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September 21, 2018

Maps Faster Than Ever: HERE Technologies Creates Fine Tune Maps

HERE Technologies powers mapping, navigation, and location solutions for enterprise customers. Their mission is to create a digital representation of reality to radically improve the way everyone and everything lives, moves, and interacts. Their maps, data, and products power solutions for self-driving cars
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September 7, 2018

GuildLink Text-to-Speech Translation Case Study

“Appen’s text-to-speech conversion has been pivotal in helping us provide more information in more ways and helping patients understand what they’re taking.” — Anna Paonne, Key Account and Business Development Manager, GuildLink
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September 7, 2018

GuildLink Makes Consumer Medicines Information More Accessible

It’s so important that patients understand what medicine they’re taking and how to take it. GuildLink ensures consumers have the latest information—and now, thanks to our text-to-speech conversion services, they also have it in audio format
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June 22, 2018

Dialpad Creates Data That Powers ML Models for Human Conversation at Scale

Dialpad improves conversations with data. They collect telephonic audio, transcribe those dialogs with in-house speech recognition models, and use natural language processing algorithms to comprehend every conversation. They use this universe of one-on-one conversation to identify
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